Frequently Asked Questions

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General In-Store FAQ's

American Freight FAQs

Where is an American Freight store near me?

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Why does your Advertising say “each piece” for mattress pricing?

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Can I order online or over the phone?

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How can I purchase items on my Wish List?

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What items are included in your package deals?

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What are your store hours?

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Where can I find dimensions for your products?

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When does the sale end?

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Your prices are so low - what's the catch?

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What is "Factory Select" furniture?

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Do you offer gift cards or gift certificates?

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Are you hiring?

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Can someone from the store help me load my order?

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Shop Your Way (SYW) Rewards Program

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Delivery Questions FAQs

Do you deliver?

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How much does delivery cost?

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Do delivery teams assemble my furniture?

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How long do I have to wait for my furniture?

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Payment Policy & Warranty Questions FAQs

Does American Freight offer payment plan options?

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What payment types do you accept?

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What is your return policy?

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What is your refund policy?

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What is your replacement policy?

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Does your furniture come with a warranty?

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Are extended warranties available for customers?

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Do Open-Box appliances offer a warranty?

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Online Ordering FAQ's

Online Order Help FAQs

How can I order Online?

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How can I purchase items on my Wish List?

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How can I find my local store?

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How do I set my local store?

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Why do I need to set my local store?

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Will my furniture be ready when I arrive at the store after an online order?

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Can I do a partial payment online?

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What online payments do you accept?

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When is my debit or credit card charged?

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Am I able to take advantage of the payment plan options on online orders (Take it home today for $50)?

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Is the online price the same as in-store?

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Can I purchase a protection plan for my furniture online?

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Can I purchase the promotional items, $249 sofas, 7 piece living room package, 8 piece bedroom package or whole house of furniture?

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How can I Cancel my order?

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What if I buy online but don't like the item in the store?

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What if I want to see an appliance before I purchase online?

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Can someone from the store help me load my order?

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Online Shipping & Returns

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Online Account Help FAQs

How can I order Online?

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How can I change or reset my password?

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How can I change my billing address?

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How can I change my Shipping address?

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Appliance FAQ's

Appliance FAQ's FAQs

What type of appliances does American Freight sell?

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Will American Freight install or hook up my appliance?

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Can I order parts or accessories for my appliances?

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How do I know if my appliance has a recall?

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Can I have my old appliance Haul-Away when my order arrives?

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What is American Freight Certified?

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Do out of box appliances offer a warranty?

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Tools & Resources FAQ's

Contacts FAQs

In-Store/Online Order Help

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Delivery

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Payment Services

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Appliance Installation

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