Shipping and Delivery Information
Delivery Guidelines
There are several options available to ensure your order is fulfilled in a timely manner. Some items are delivered to you directly from your local store using Local Delivery. While others items may come from one of our stores using National Delivery. The amount of time your order will be in transit varies according to item location, size, weight, and shipping/delivery type selected during checkout. Please note that we only ship within the continental United States and do not ship or offer National Delivery (defined below) to Puerto Rico or Hawaii. See Return, Cancellation and Exchange Policy for additional information relating to shipping and delivery fees.
Delivery
Delivery for in-stock items may be available as early as Same Day. Same Day availability is limited to certain areas and is only an option when purchased prior to 12pm local time and when space is available on the local store’s delivery truck. Items requiring complexed or licensed installation are not available for Same Day service. If your item is available for Same Day or Next Day delivery, the options will appear in the Delivery Options section of the checkout process. Same Day and Next Day Delivery will result in an additional fee that will be shown during the checkout process.
American Freight reserves the right to refuse delivery due to the threat of harm, unsafe conditions to customers, associates, or other agents of American Freight or their property. Delivery prices and scheduling may vary depending on where your item(s) are located around the country. Once your order has been placed, American Freight will calculate the distance between your delivery address and the origin of the item being delivered.
Please note: Orders with multiple items may arrive separately as they may come from different locations.
If you are purchasing online: Once your item is added to cart, you will be able to see if your item(s) qualify for local or national delivery in the Order Summary based on your delivery zip code and item location.
Additional information about delivery for specific types of items are listed at the bottom of this page.
Local Standard (Threshold) Delivery: Our delivery team will bring the product through the customer’s entryway and gently set it on the floor. This option does not include unboxing, placing the product into the customer’s room of choice or setting the product up for the customer. It’s a simple drop-off inside the customer’s doorway.
Your item(s) qualify for local delivery if they are located within 75 miles of your delivery address.
- For instore orders, your delivery will be scheduled at the time of purchase. On the date of your delivery, you will also be notified when your order is out for delivery.
- For online orders, once your order is placed, our associates will locate your item(s) in our inventory and prepare them for delivery. An American Freight customer service representative will call to schedule delivery. You will also be notified when your order is out for delivery.
- For online orders, if Same Day or Next Day delivery are available, those options will be presented to you during the checkout process under Delivery Options. Same Day and Next Day Delivery will result in an additional fee that will be shown during the checkout process.
Please note that not all store locations offer Local Delivery online. If Local Delivery is not available during checkout, complete your order and call your local store to get an estimate and schedule Local Delivery as these locations utilize third-party (sub-contracted) delivery services.
Room of Choice: When “Room of Choice” is selected, our delivery team will bring all purchased items to whatever room the customer selects. The “Room of Choice” option will also include attaching feet to sofas, loveseats, and sectionals. It also includes placing mattresses and foundations on a bedframe and trash removal. This add-on covers all items on the same order that are delivered from the same store. We offer Home Appliance Hookup and Haul-away and haul-away of mattresses at an additional charge. Additional fees apply for delivery over 25 miles from the store.
Additional information and delivery options for specific types of items are listed below.
- Furniture & Mattresses: Includes removing plastic and placing in desired location and installation of legs onto sofas, loveseats, sectionals, and/or ottomans. Does not include removing items from cardboard boxes.
- Appliances: Includes placing item across first threshold or inside a covered area and removing box; installation, hook up, or haul away services are not included.
Installation, Hookup, and Haul-away for appliances: options will vary depending on if the item requires licensed installation or not
- Appliances requiring licensed installation (includes gas ranges, dual fuel ranges, ovens, cooktops, range hoods, over the range microwaves, dishwashers, gas dryers, etc..)
- Installation: we utilize a third-party service company that will deliver and install the appliance.
- To select installation, the option will be available to select under Delivery Options after you proceed to checkout and fill out your address information. Additional fees will apply.
- Haul-away: $25 fee for Appliances that require licensed installation.
- Installation: we utilize a third-party service company that will deliver and install the appliance.
- All other appliances that qualify for basic hookup (refrigerators, washers, etc..)
- Basic Hookup ($35 fee): The Delivery Team will remove all protective packaging from the item and attach all included pieces. They will also remove all packaging materials from the premises. and connect the new appliance(s) to existing connections for the item(s) to function. We will level the item where necessary and test the basic operations. The delivery team will NOT complete LP and natural gas hookups.
- To select and pay for hookup ($35 fee), please discuss with our customer service team when they call to arrange your delivery
- Hookup accessories: New accessories may be required for hookup. If so, your local delivery team carries basic appliance accessories on their delivery truck and are available for purchase at time of delivery, however it is always recommended to purchase these items prior to completing your purchase. If additional installation services are needed, a third-party company may be able to perform the necessary services at an additional charge. For more details, please call your local store.
- Haul away ($35 fee): The delivery team will remove and take away your old appliance.
- To select and pay for haul away ($35 fee), please discuss with our customer service team when they call to arrange your delivery
- Basic Hookup ($35 fee): The Delivery Team will remove all protective packaging from the item and attach all included pieces. They will also remove all packaging materials from the premises. and connect the new appliance(s) to existing connections for the item(s) to function. We will level the item where necessary and test the basic operations. The delivery team will NOT complete LP and natural gas hookups.
Please note that your information will be shared with third party delivery providers, for purposes of completing your delivery.
Please note: Certain rural locations, or remote/island deliveries will not qualify for hook-up/haul away services, may not have delivery available, or service will be upgraded as needed.
Refrigerators and Freezers
- Local (Room of Choice) Delivery Service with Basic Hookup
For all refrigerators and freezers, we will place all racks, crispers, ice trays, door handles and other features in factory recommended positions. We will reverse doors if requested and remove and re-attach handles and doors to complete the delivery. For refrigerators and freezers with a water line, we can re-connect to an existing line, provided the water line meets the manufacturer and local building requirements. Hookup of refrigerators and freezers will include electric and water hook-up. Refrigerators and freezers with water line will require an existing water line with shut off valve to hookup. To select and pay for hookup ($35 fee), please discuss with our customer service team when they call to arrange your delivery
Gas Ranges
- Local (Room of Choice) Delivery Service with Basic Hookup
We will remove protective plastic, set grates and burners in place, and install any manufacturer-provided anti-tip or other stability device. Does not include gas hookup
- Licensed Installation Service
Gas hookup will be handled by a third-party delivery team. To select this service, the option will be available to select under Delivery Options after you proceed to checkout and fill out your address information. Additional fees will apply.
Electric Ranges
- Local (Room of Choice) Delivery Service with Basic Hookup
We will test the 220-volt range outlet using the 3 wire or 4 wire electrical outlet tester. If the test passes, we will connect the range to the existing outlet. If the test indicates a defect, we cannot connect the range. We also cannot connect or unplug any direct wire hook-ups. We will remove protective plastic and install any manufacturer-provided anti-tip or other stability device. To select and pay for hookup ($35 fee), please discuss with our customer service team when they call to arrange your delivery
Dual Fuel Ranges
- Local (Room of Choice) Delivery Service
We will deliver the item into your house. We cannot perform installation. - Licensed Installation Service
Gas hookup will be handled by a third-party delivery team. To select this service, the option will be available to select under Delivery Options after you proceed to checkout and fill out your address information. Additional fees will apply.
Gas Ovens
- Local (Room of Choice) Delivery Service
We will deliver the item into your house. We cannot perform installation. - Licensed Installation Service
Installation (including gas hookup) will be handled by a third-party delivery team. To select this service, the option will be available to select under Delivery Options after you proceed to checkout and fill out your address information. Additional fees will apply.
Electric Ovens
- Local (Room of Choice) Delivery Service
We will deliver the item into your house. We cannot perform installation. - Licensed Installation Service
Installation will be handled by a third-party delivery team. To select this service, the option will be available to select under Delivery Options after you proceed to checkout
Gas Cooktops
- Local (Room of Choice) Delivery Service
We will deliver the item into your house. We cannot perform installation.
- Licensed Installation Service
Gas hookup will be handled by a third-party delivery team. To select this service, the option will be available to select under Delivery Options after you proceed to checkout and fill out your address information. Additional fees will apply.
Electric Cooktops
- Local (Room of Choice) Delivery Service
We will deliver the item into your house. We cannot perform installation. - Licensed Installation Service
Installation will be handled by a third-party delivery team. To select this service, the option will be available to select under Delivery Options after you proceed to checkout
Range Hoods
- Local (Room of Choice) Delivery Service
We will deliver the item into your house. We cannot perform installation. - Licensed Installation Service
Installation will be handled by a third-party delivery team. To select this service, the option will be available to select under Delivery Options after you proceed to checkout
Warming Drawers
- Local (Room of Choice) Delivery Service
We will deliver the item into your house. We cannot perform installation. - Licensed Installation Service
Installation will be handled by a third-party delivery team. To select this service, the option will be available to select under Delivery Options after you proceed to checkout
Built-In Microwaves
- Local (Room of Choice) Delivery Service
We will deliver the item into your house. We cannot perform installation. - Licensed Installation Service
Installation will be handled by a third-party delivery team. To select this service, the option will be available to select under Delivery Options after you proceed to checkout
Countertop Microwaves
- Local (Room of Choice) Delivery Service
We will deliver the item into your house. We cannot perform installation.
Over-the-Range Microwaves
- Local (Room of Choice) Delivery Service
We will deliver the item into your house. We cannot perform installation. - Licensed Installation Service
Installation will be handled by a third-party delivery team. To select this service, the option will be available to select under Delivery Options after you proceed to checkout
Built-In Dishwashers
- Local (Room of Choice) Delivery Service
We will deliver the item into your house. We cannot perform installation. - Licensed Installation Service
Installation will be handled by a third-party delivery team. To select this service, the option will be available to select under Delivery Options after you proceed to checkout
Drawer Dishwashers
- Local (Room of Choice) Delivery Service
We will deliver the item into your house. We cannot perform installation. - Licensed Installation Service
Installation will be handled by a third-party delivery team. To select this service, the option will be available to select under Delivery Options after you proceed to checkout
Portable Dishwashers
- Local (Room of Choice) Delivery Service
We will deliver the item into your house. We cannot perform installation. - Licensed Installation Service
Installation will be handled by a third-party delivery team. To select this service, the option will be available to select under Delivery Options after you proceed to checkout
Top/Front Load or Combination Washer
- Local (Room of Choice) Delivery Service with Basic Hookup
We will remove shipping restraints and attach legs. We will connect the drain hose and connect to existing hot/cold water taps. If no grounding is available, we cannot provide hook-up.
Pedestal Washer
- Local (Room of Choice) Delivery Service with Basic Hookup
We will remove shipping restraints and attach legs. We will connect the drain hose and connect to existing hot/cold water taps. If no grounding is available, we cannot provide hook-up.
Portable Washer
- Local (Room of Choice) Delivery Service with Basic Hookup
We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations.
Gas Dryers
- Local (Room of Choice) Delivery Service
We will deliver the item into your house. We cannot perform installation. - Licensed Installation Service
Installation (including gas hookup) will be handled by a third-party delivery team. To select this service, the option will be available to select under Delivery Options after you proceed to checkout and fill out your address information. Additional fees will apply.
Electric Dryers
- Local (Room of Choice) Delivery Service with Basic Hookup
We will connect the dryer discharge using only new metal vent kits (connect venting at back or side). If existing vent does not vent outside the home, we cannot complete hookup. We will test the 220-volt dryer outlet using the 3 wire or 4 wire electrical outlet tester. If the test passes, we will connect the range to the existing outlet. If the test indicates a defect was present, we cannot connect the dryer. We also cannot connect or unplug any direct wire hook-ups. To select and pay for hookup ($10 fee), please discuss with our customer service team when they call to arrange your delivery
Portable Dryers
- Local (Room of Choice) Delivery Service with Basic Hookup
We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations.
National Delivery:
If your item(s) originate at a location that is more than 75 miles from your delivery address, it may take up to 10 business days for your order to arrive at a local delivery hub near you. National Delivery is currently only available for certain appliances. After placing your order, you will receive a confirmation email with your order information. You will then receive an email from our delivery provider which will allow you to schedule your delivery date. On the date of delivery, you will get a pre-delivery call about thirty (30) minutes before the delivery driver arrives to your home. Haul away services are not available with National Delivery services. National Delivery has three different service levels: